If you are still unable to resolve your question, there are several support options available, including Peer Support, Installation Support, and Priority Support.
Peer Support: Peer Support is available through the free PowerBASIC web BBS message board on our World Wide Web site and BASIC programming newsgroups in the public Usenet feed. Thousands of PowerBASIC programmers read and respond to messages in these forums every day, and the forums are accessible 24 hours a day, seven days a week. There are tens of thousands of searchable messages, with plenty of source code! We strongly encourage to you participate in the discussions that take place there!
IMPORTANT: When sending messages about PowerBASIC in a public forum, do not reveal your product serial number or credit card information. This information should only be given to PowerBASIC employees via private electronic mail, fax, or telephone.
Installation Support: Installation Support (questions about PowerBASIC installation and initial setup) is free to all Registered users, via e-mail, telephone and fax.
Priority Support: Priority Support is available for questions that are not covered by Installation Support. Priority Support can be charged to your credit card. Subject to certain restrictions, you may choose between Advisory Help and Per Incident Help:
Advisory help is available at $49 USD per incident. Advisory Help can include anything from beginner-level usability questions to advanced consulting-level application design questions.
Per Incident help is available at $49 USD for each incident. An incident is defined as a single support issue and the effort needed to resolve it. A single support issue is a problem, which cannot be broken down into smaller problems. Before an incident report is opened for a customer, the customer and the support engineer must agree on what the problem is and the parameters for an acceptable solution. It may be necessary to separate complex problems into multiple incidents.
Incident support typically involves off-line research by a support engineer and may require multiple telephone calls, faxes, or e-mail messages.
If you have paid for Priority Support and the problem is attributed to a confirmed bug in your PowerBASIC compiler, the Priority Support fee will be refunded or you can place it on account for future use.
You can telephone our Technical Support department at +1 (941) 408-8700, Monday to Friday between 10:00 am and 5:00 pm Eastern Time (except holidays). If you are not already registered, a customer service representative will register you before you are transferred to a support engineer. You will not be charged for the registration process time.
You can fax our Technical Support department at +1 (941) 408-8820. Be sure to include a detailed description of your problem, including any code fragments that may be necessary. Don't forget to include your return fax telephone number (including country code if outside the U.S. and Canada).
You can send E-mail to our Technical Support department at support@powerbasic.com. Be sure to include a detailed description of your problem, including any code fragments that may be necessary. Don't forget to include your return e-mail address and your Serial Number.
IMPORTANT: PowerBASIC, Inc. reserves the right to change prices at any time. For up to date pricing on all products and support options, please contact PowerBASIC, Inc.